How can I setup online access?
To set up online access to your fuel card account click 'Log in' in the top right of the Silvey Fleet website and click 'Fuel cards'. Then click register in the top right corner to set up your online fuel card account.
To set up online access to your Miles Monitor account email email@example.com to request your customer login details.
How do we know which fuel stations we can use?
We have SatNav and SmartPhone downloads ready for your drivers, so you never need to worry about filling up at the wrong fuel station. You can also use our fuel card site finder to find sites on your drivers' routes that accept your fuel cards.
How do I know if a site is HGV accessible?
On our site finder app, you can choose to only show HGV accessible stations.
How can I order a new fuel card?
To order a new fuel card log into your online account and in the top left click 'Fuel Cards' and 'Card Request'. Select the type of fuel card you'd like to order and add the card name and any additional information before clicking 'Add new card' to submit your request.
How can I stop an existing card?
To stop an existing card log into your online account and in the top left click 'Fuel cards', then 'Stop cards'.
Using the search function find the specific cards you'd like to cancel, or you can leave the filters blank to return results for all your cards. Click 'Get cards' to return your results.
Once here you can select the specific cards you'd like to cancel by ticking under 'select' and clicking the 'Stop selected cards' button that appears at the bottom of the table. You'll be asked if you'd like to provide a reason for cancelling the card and whether you'd like a replacement card before confirming your cancellation by clicking 'Stop'.
You can reactivate a Keyfuels or Fastfuel fuel card after submitting the stop card request by contacting a member of the Silvey Fleet team. Once your request to reactivate the card is processed it can take up to 30 minutes for a Keyfuels card to become active again and up to 24 hours for Fastfuel fuel cards.
If you’ve stopped an Esso fuel card you can’t reactivate it. You’ll need to order a new card if you need a replacement.
How do I view my invoices and payment history?
Log into your online account and click 'My account' then 'Invoices' in the top left corner of the screen.
Your invoices will appear, listed by most recent first, or you can search for invoices by date range. To download a copy simply click on 'Copy' at the end of the row and save as a PDF.
Likewise, to view your payment history click 'My account' and 'Online card payment history' in the top left corner of the screen to view and download copies of your card payments.
How do I run drawing reports?
To run a drawing report log into your online account and click ‘Fuel cards’ and ‘Drawings’ in the top left corner of the screen. You'll be able to view individual transactions that show the type of fuel drawn, the draw date, the site, the quantity of fuel drawn and the total amount for the transaction.
You can filter your results by specific cards, invoices and drivers. Simply click ‘Get drawings’ to see a list of results that match your search criteria.
You can also filter your report by specific date ranges so you can compare how cards are being used across your business within set time periods.
To export your drawings as a report select ‘Export drawings’ and choose the file format you’d like to export the report in. Confirm the email address you’d like the report sent to and then click ‘Get drawings’ to receive a copy of the report to your emails.