Job Title: Telesales advisor
Contract: Permanent, full time
Call new business to establish and develop relationships with the aim to convert them into customers.
Ensure all KPIs are achieved on a weekly/daily basis.
Send weekly pricing communication to potential customers
Assist credit control to gain information they require from Prospects/Customers to have an account open or to increase credits limits etc.
Ensure all new customers start drawing at the expected volume
Ensure all follow- up procedures to all potential customers are correctly maintained within the specified time scales.
Ensure competitor information is recorded and is kept updated with information which is as accurate as possible.
To carry out any ad hoc tasks as required from time to time.
Develop relationships with key customers, recognising their diversity, in seeking to add value to the services provided.
Ensure all contact is of the highest standard.
Build and maintain effective internal and external working relationships.
Ensure all systems are updated with accurate and up to date information.
To handle all customer enquiries in a professional manner.
To participate in any special project work as required.
All tasks to be undertaken with adherence to company policy and quality system procedures.
To contribute to the growth of the fuel card business through the provision of a high quality service to customers.
Maximise every opportunity to generate added value to the business through the promotion of additional products and services
Employer of Choice:
Actively seek to further your knowledge and skills and improve your personal performance
Participate fully in the company appraisal process so that your views are recognised and training needs and aspirations can be understood and wherever possible supported.
Actively promote and work in support of the Silvey values.
Actively contribute to the achievement of the fuel card business budgeted margins and volumes.
Excellent communication skills being able to communicate with people of all levels
Excellent telephone manner with the ability to be persuasive and the ability to remain calm and professional when under pressure
A positive attitude towards staff, customers, suppliers and prospects
The ability to work on own initiative as well as in consultation with colleagues in a positive and harmonious manner
Flexible and able to adapt to changes in the working environment
The key behaviours for a Fuel Card Telesales Representative:
- Drive for results
- Understanding and respect for others
GCSE Maths and English grade A-C or equivalent
Potential progression into Telesales Executive, Senior Sales Executive and Field Sales Representative.
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Please email your CV and covering letter to firstname.lastname@example.org