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Come and work for us!

Join our enthusiastic team to help businesses save money on their fuel purchases

We rely on our telesales team to drive and grow our fuel card business. If you are enthusiastic and customer focused and would like to work for the fastest growing fuel card provider, we would love to hear from you. In return we will provide a competitive salary, ongoing individual and team training, to ensure that you can be the best you can possible be.



Telesales Advisor - Sales Apprenticeship

Job Title: Telesales advisor
Salary: £11,000
Location: Bristol
Contract: Permanent, full time

Key Tasks:
Call new business to establish and develop relationships with the aim to convert them into customers.
Ensure all KPIs are achieved on a weekly/daily basis.
Send weekly pricing communication to potential customers
Assist credit control to gain information they require from Prospects/Customers to have an account open or to increase credits limits etc.
Ensure all new customers start drawing at the expected volume
Ensure all follow- up procedures to all potential customers are correctly maintained within the specified time scales.
Ensure competitor information is recorded and is kept updated with information which is as accurate as possible.
To carry out any ad hoc tasks as required from time to time.

Customer Satisfaction:
Develop relationships with key customers, recognising their diversity, in seeking to add value to the services provided.
Ensure all contact is of the highest standard.
Build and maintain effective internal and external working relationships.

Operational Excellence:
Ensure all systems are updated with accurate and up to date information.
To handle all customer enquiries in a professional manner.
To participate in any special project work as required.
All tasks to be undertaken with adherence to company policy and quality system procedures.

Market Leadership:
To contribute to the growth of the fuel card business through the provision of a high quality service to customers.
Maximise every opportunity to generate added value to the business through the promotion of additional products and services

Employer of Choice:
Actively seek to further your knowledge and skills and improve your personal performance
Participate fully in the company appraisal process so that your views are recognised and training needs and aspirations can be understood and wherever possible supported.
Actively promote and work in support of the Silvey values.

Financial Performance:
Actively contribute to the achievement of the fuel card business budgeted margins and volumes.

Desired skills:
Excellent communication skills being able to communicate with people of all levels
Excellent telephone manner with the ability to be persuasive and the ability to remain calm and professional when under pressure
A positive attitude towards staff, customers, suppliers and prospects
The ability to work on own initiative as well as in consultation with colleagues in a positive and harmonious manner
Flexible and able to adapt to changes in the working environment

Personal qualities
The key behaviours for a Fuel Card Telesales Representative:

  • Drive for results
  • Resilience
  • Understanding and respect for others

Desired qualifications
GCSE Maths and English grade A-C or equivalent

Future prospects
Potential progression into Telesales Executive, Senior Sales Executive and Field Sales Representative.

To Apply
Please email your CV and covering letter to dena.mann@silvey.co.uk.

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Testimonials

What our staff say

This is by far the best place I have ever worked, I never want to leave.

I think that Silvey offers both an excellent place to work, a positive environment and an excellent service to the new and existing customer.

I am happy working here, the job is rewarding and the commission structure is the best I’ve seen. You get rewarded for the hard work you put in.

Excellent, there is genuine belief, to drive, to grow and improve and we do have the best product on the market, and highest customer care within the industry.